Thank you for visiting DFW where we are engaged in providing you with a pleasurable shopping experience, day in and day out. In case of a refund or exchange, we offer our customers a ‘Refund and/or Exchange Policy’ within three (03) days of delivery.

In order to acquire a refund and/or exchange you are requested to write to our support team at info@dfw-ch.com Subsequently you may also use our “Lodge a Complaint” page on the website.

Just select “Claim” from the options and place a request to initiate the process.

In case of product loss or product damage of any sorts, the company will not be liable to provide with a refund and/or exchange. However a refund is acceptable only when the product returned is devoid of any damage and is intact in its totality.

• Please note an exchange on the account of a mismatch or fault is dependent on the availability of stock. This Exchange without any additional charges.
• An exchange can only take place once our Quality Control (QC) personnel have completed and reported due inspection.
• We thank you once again for shopping at DFW and wish you a satisfactory experience time and time again